Delivery

Standard shipping is a flat £4.99 and is free on orders over £75. Orders using standard shipping are usually delivered within 3-5 working days of placing your order.

We will rush to dispatch your order same or next working day, but will contact you if there will be any delays. Please note that orders are not shipped on weekend or bank holidays.

A next day courier option is available for £6.99 - orders placed before 2pm will arrive the next working day, however any order placed after this time will not be despatched until the following day.

If for some reason your order has not arrived within this time or if you have any queries regarding your order, please contact us.

 

Returns

Want to return your order? Whatever the reason for your return, please contact us first so we can help.

  • Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then please inform us by email within 30 days of receipt for us to arrange their return - if damaged or faulty an image will be required to be sent before we organise to return the product. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
  • Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven working days following the date of receipt or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging and promptly at your cost.

If you have ordered a product in error, you may return this within its original packaging and in an unused, clean and resellable condition to the following address via a courier of your choice:

Purely Outdoors
Unit 4, Holman Way
Nuneaton
Warwickshire
CV11 4PN