We have taken the decision to keep our warehouse open to allow customers to buy items during this difficult time. We have taken many precautions to protect the Health & Safety of our staff and to follow the guidelines issued by the government:
All of our office staff are working remotely from home but can still be contacted by email. Please visit the Contact Us page if you have an urgent query and we will aim to respond within 24 hours.
We are operating a split shift system and have introduced additional safety measures to ensure warehouse staff members are always 2m apart and operating in different areas of the warehouse. The well-being of our staff is our top priority.
For the latest information and advice on COVID-19, please refer to the latest updates by the UK Government.
Can I place an order? Will Purely Outdoors deliver my parcel?
Yes, we are continuing to serve customers. You can check estimated delivery times when selecting your delivery method during checkout. When selecting a delivery address, please be aware that companies and businesses may be closed and unable to receive parcels. Therefore, please double check the delivery address before placing your order.
Are delivery times affected?
Our collections by our couriers are happening as usual. As it stands, delivery times are not being affected too much. Please be aware though that DPD and other couriers are sometimes prioritising essential items so please bear with us if your delivery takes slightly longer than expected.
Is it possible to return items?
Yes, you can continue to return items as normal as long as you follow the government guidelines about leaving your house.
Is it safe to receive orders?
The likelihood of an infected person contaminating goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. You can find the latest information on COVID-19 on the information pages of the UK Government and the World Health Organization.
Is it possible to reduce contact with the driver when they deliver my order?
Yes. DPD drivers have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back. Alternatively they can be left in a “Leave Safe” location.